Various features of Tiki Call Center available 24 hours
Tiki is a freight forwarding or shipping company with the right attention to the Tiki call center. Prioritizing customer satisfaction to provide maximum service allows different ways of contacting CS to be provided. This is a form of innovation that is very important for the progress of the company and the trust of society.
A glimpse of TIKI’s history was first founded in 1970 in Jakarta and has been able to survive until now. Currently, there are > 500 branch offices, 3700 stores and about 6,000 employees. Carry the vision of becoming the best shipping company in Indonesia and also known internationally.
Realize this vision, use the mission of working professionally and as much as possible to become the best. This is evidenced by the presence of a Tiki call center service that draws the attention of customers for 24 hours. Check out what features are owned and also a 24-hour contact center where there are many benefits for customers.
Examples of functions provided by TIKI din the official website
The ease of online information is now a problem for many large companies in Indonesia including TIKI. In addition to providing a Tiki call center , fast and accurate information services on the site are a very important resource. Many features are provided for the convenience of customers and below are some examples.
- Check the receipt
The receipt check feature is available on the main page so it is very easy to find by customers. You just need to enter the receipt number obtained at the beginning of the parcel delivery. Then click on track and the results will immediately come out in seconds so that you immediately know the process of sending the package.
- Check shipping
There is a postage control function where the destination provides information on how much the shipping costs are. Enter the information how much the package weighs, the city of origin, the destination city, and then click check. The results are displayed correctly according to the information you entered and if it is not clear, contact the Tiki call center.
- Check location
TIKI has spread throughout Indonesia and is truly available in the city closest to you. Use the site control function to find out the location of the nearest office so that you can immediately send the package. You can also take advantage of online pickup, online ordering or shuttle features on our official website.
FREQUENTLY ASKED QUESTIONS Customers ke TIKI services
Although we already provide Tiki call center services, there are still many customers who really need information. Different questions often come in and vary greatly depending on the needs and problems faced. Here are some of the most frequently asked questions from customers and can hopefully answer your questions as well.
- How many days does the delivery process arrive?
We provide several delivery packages that can be selected at the beginning when you are going to ship. If each has a different delivery period depending on the type of choice selected, for example:
- WED only 1 day
- REG between 3 and 4 days
- ECO between 4 and 5 days
- How do I check that the package has arrived?
Checking the parcel delivery process is actually very easy and accessible on the website’s page. You can use the receipt check feature so you can see where the package is in just a few seconds. You can also call the hotline 15 00 125, of course you will receivedirect information from our customer service.
- How do I contact CS?
Questions also arise a lot about how to contact the Tiki call center right now. This is actually natural because customers want to make sure they own the answer to every question. You can use hotline, email or contact on social media such as FB, IG or our official Twitter.
- What are THUMBS, TURNS and SERLOK?
We use the term to refer to different services so that customers need to understand their meaning.
- THUMBS is an online pickup service for all customers.
- TURN is the same-day pick-up and drop-off service.
- SERLOK is a seller online booking as a special facility for sellers.
Contact centers provided by TIKI via phone, email, and social media
As a company that focuses on parcel delivery, we strive to provide the best Tiki call center services . The hope is that customers can file various complaints, problems with obstacles that are experienced. Here are some ways to contact CC either by phone, email, or social media that are open 24 hours.
- Contact center via phone
The phone number that customers can contact is 15 00 125 and the fastest to answer. You can convey directly about delivery, cooperation or others on the number line. This phone tariff is the same as the regular tariff so you need to prepare credit so you don’t have to be restricted when you callit.
- Contact via e-post
If you find it difficult to use phone services because it is used by customers from all over Indonesia. So, using email is the best solution by sending a message to tiki@tiki.id address. You have to wait patiently for the response to the message being sent because it’s not as fast as using a phone call.
- Contact center via social media
One of the Tiki call centers that can be used is to use social media such as Facebook, Twitter and Instagram. Choose one of the social media sites that you often use, of course, it will be answered quickly. If one way cannot be used, select another media to immediately get the necessary information.
Benefits of 24-hour contact center service forcustomers and businesses
Initially, the contact center service was opened at special times, namely only from Monday – Friday at 07.00 – 20.00. On Saturdays it is open from 08.00 – 19.00 and Sunday it is open 09.00 – 17.00. Currently, TIKI has changed the service schedule to 24 hours and is seeing the benefits.
- Can contact at any time
Customers need certainty that the information about the sent package has arrived there and when it arrived. With a 24-hour service, you can contact at any time without any restrictions on working hours. So there is no need to worry anymore if you want to contact the contact center in the middle of the night even though it has to be served.
- Obstacles can be overcome immediately
Obstacles are really unpredictable when they arise even if the possibility is very small. With 24-hour service, these various obstacles can be overcome immediately and respond faster. You don’t have to be confused if at any time there are problems because you just contact the contact center service.
- Can increase customer trust
For the company itself, 24-hour service has the advantage of being able to increase trust. Trust is very important and is the main point for customers to be loyal to using TIKI delivery services. This makes the company grow and gain many customers who believe in the quality of our service.
As a freight forwarding company that has decades of experience, we provide the best service. Various features are available on the website to make it easier for customers to find important information. This includes providing Tiki call center services that can be contacted 24 hours via email, phone, and others.